Want to know how to add your email to your Phone or PC?

Follow the instructions below and you can’t go wrong

How do I set up my mailbox in Outlook?

We make use of ‘autodiscover’ technology, so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password.

Automatic Setup

  • In Outlook, choose the File tab
  • Under Account Information, choose Add Account
  • On the Auto Account Setup page, enter your name, email address, and password, and then choose Next
  • Choose Finish

Manual Setup

If automatic setup failed, you can choose Manual setup or additional server types to enter your settings manually. Use these settings:

  • Account type: IMAP
  • Incoming mail server: imap.stackmail.com
  • Outgoing mail server: smtp.stackmail.com
  • Incoming server port (IMAP): 993
  • Use the following type of encrypted connection: SSL
  • Outgoing server port (SMTP): 465
  • Use the following type of encrypted connection: SSL/TLS

When setting up your account, please choose More Settings > Outgoing Server and check the box for ‘My outgoing server (SMTP) requires authentication’.

If you experience any problems with the connection or receive a certificate warning, please disable SSL/TLS encryption and change the incoming server port to 143. 

You can also set up the account using POP3, however this is not recommended in general as emails will be downloaded to the mail client you connect to the mail server.

  • Account type: POP3
  • Incoming mail server: pop3.stackmail.com
  • Outgoing mail server: smtp.stackmail.com
  • Incoming server port (POP3): 995
  • Use the following type of encrypted connection: SSL
  • Outgoing server port (SMTP): 465
  • Use the following type of encrypted connection: SSL/TLS

How do I set up email on my iPhone?

There’s a quick and easy way to set up email on your iPhone or iPad. On the device you wish to set up mail:


  • Head to Manage Hosting > Options > Manage.
  • Select Email Accounts
  • Select Options > Account Setup.
  • You’ll then see the Download iOS Mobile Profile button, select this to download the correct information to your iPhone to set up your email account. 
  • Review and install the profile on your phone, you’ll need to enter your mailbox password to complete the setup.

Manual Configuration

To set up your 20i mailbox on an Apple iPhone or iPad, you need to:

  • Head to the Settings icon and locate the Accounts & Passwords option.
  • Then select ‘Add Account’.
  • Select Other from this list.

iOS email menu

  • Select Add Mail Account.

iOS Add mail account

  • Input the information requested:

Name: Anything
Email: example@yourdomain.com
Password: Mailbox Password
Description: Work, Business…etc

iOS New email account


Incoming Mail Server
Host Name: imap.stackmail.com
Username: example@yourdomain.com
Password: Mailbox Password

Outgoing Mail Server
Host Name: smtp.stackmail.com
Username: example@yourdomain.com
Password: Mailbox Password

iOS email settings IMAP and POP

  • Finally, select the mail account and go into the Outgoing Mail Server settings. Select Primary Server, make sure SSL is switched on and the port is set to 587.

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